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We’re Here to Help

Scrubby support is available 7 days a week to help with bookings, provider questions, billing, and anything else you need. Choose the option that works best for you.

Live Chat

Connect with a support specialist directly in the Scrubby app for real-time help.

Open the app to start chat →

Email Support

Need to share details or screenshots? Email us and we’ll reply within one business day.

support@scrubby.app

Call Us

For urgent pet care issues, give us a call so we can help you right away.

+1 (213) 513-2652

Help Articles

Step-by-step guides for booking, payments, records, and more.

Browse FAQs →

Live Chat in the Scrubby App

Tap Profile > Help & Support > Live Chat to start a conversation. We’ll assign you to a real person—no bots.

  • Available from 7:00 AM – 10:00 PM local time
  • Average response time is under 5 minutes
  • We’ll follow up by email if you close the chat

When to Email

Send us a message at support@scrubby.app for anything that isn’t time-sensitive:

  • Billing questions and receipts
  • Account or profile updates
  • Sharing pet records or media
  • Feedback for our team

Support Hours

Chat & Phone: 7:00 AM – 10:00 PM (local time)

Email: Responses within 1 business day

Emergency? Contact your local emergency vet clinic.

Provider Support

Are you a salon, clinic, or mobile provider? Visit our provider portal for onboarding and training resources.

providers@scrubby.app

Need a quick answer?

Our FAQ covers the top questions from pet parents and providers. We keep it updated as Scrubby grows.

Go to the FAQ Library