We’re Here to Help
Scrubby support is available 7 days a week to help with bookings, provider questions, billing, and anything else you need. Choose the option that works best for you.
Live Chat
Connect with a support specialist directly in the Scrubby app for real-time help.
Open the app to start chat →Email Support
Need to share details or screenshots? Email us and we’ll reply within one business day.
support@scrubby.appLive Chat in the Scrubby App
Tap Profile > Help & Support > Live Chat to start a conversation. We’ll assign you to a real person—no bots.
- Available from 7:00 AM – 10:00 PM local time
- Average response time is under 5 minutes
- We’ll follow up by email if you close the chat
When to Email
Send us a message at support@scrubby.app for anything that isn’t time-sensitive:
- Billing questions and receipts
- Account or profile updates
- Sharing pet records or media
- Feedback for our team
Support Hours
Chat & Phone: 7:00 AM – 10:00 PM (local time)
Email: Responses within 1 business day
Emergency? Contact your local emergency vet clinic.
Popular Topics
Provider Support
Are you a salon, clinic, or mobile provider? Visit our provider portal for onboarding and training resources.
providers@scrubby.appNeed a quick answer?
Our FAQ covers the top questions from pet parents and providers. We keep it updated as Scrubby grows.
Go to the FAQ Library