Bookings & Scheduling
Managing your appointments
How do I reschedule or cancel a booking?
Open the Scrubby app and tap Bookings. Choose the appointment you need to change, then tap Reschedule or Cancel. Most providers allow changes up to 24 hours before start time. If the option is disabled, contact support and we’ll help.
What if the provider needs to change the appointment?
You’ll receive a notification with the proposed change. Approve the new time or decline and pick something else. If it no longer works, our team can pair you with another provider.
Can I book mobile providers to come to my home?
Yes! When you browse providers, select the Mobile filter. After you pick a time, we’ll confirm your address and arrival instructions. Make sure someone 18+ is present during the visit.
Payments & Pricing
Charges, discounts, and refunds
When is my card charged?
We place a hold when you complete the booking. Your card is charged only after the appointment is finished. If a provider has a deposit policy, it will be shown before you confirm.
How do loyalty points work?
You earn 10 points for every dollar spent on completed bookings plus bonus points for leaving verified reviews. Points convert automatically to credits at checkout—just toggle Apply Rewards while paying.
I was charged incorrectly. What now?
Start a chat or email support@scrubby.app within 48 hours. Share the booking number and what looks wrong. We investigate with the provider and issue adjustments or refunds as needed.
Vaccination Records & Pet Profiles
Keeping your pet information up to date
How do I upload records?
In the app, go to Pets, pick your pet, then tap Vaccinations. Upload a photo or PDF and we’ll verify it within a few hours. Once approved, the record auto-shares with any provider you book.
Do providers see all of my pet’s information?
Providers only see what’s required for care: vaccination status, allergies, and appointment notes. They never see payment info or personal details like your home address unless you book a mobile visit.
Can I share records with someone outside Scrubby?
Yes. From the pet’s record screen, tap Share to email a secure link that expires in 72 hours. You can renew the link anytime.
Working with Providers
Expectations for salons, clinics, and mobile teams
How are providers vetted?
Every provider passes license verification, insurance checks, and a background review. We also confirm facilities meet health standards and monitor ratings continuously.
What if I have a concern about a visit?
Start a chat or email us within 48 hours. We gather details from both sides and work toward a solution—refunds, re-bookings, or coaching the provider when needed.
I’m a provider. How do I join?
Email providers@scrubby.app with your business details. We’ll schedule a quick onboarding call, verify credentials, and help you publish availability.
Account & Notifications
Managing your profile and preferences
How do I update my contact information?
Tap Profile > Personal Information to update your email, phone number, or address. Changes take effect immediately and sync with future bookings.
Can I control the notifications I receive?
Yes. In the app go to Profile > Notification Preferences. You can mute marketing updates while keeping critical booking reminders turned on.
How do I delete my account?
We’re sorry to see you go! Open chat or email support@scrubby.app with the subject “Delete Account.” We’ll confirm and remove your data within 30 days, following our privacy policy.
Still need help?
Chat with us in the Scrubby app or send a note to support@scrubby.app. We’re happy to help with anything that isn’t answered above.
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